
Design
In-house engineering and CAD. We work from client specifications or develop layouts from scratch, producing full technical drawings before any metal is cut.

Built on 100 years of expertise
We design, manufacture and install bespoke and standardised pump packages for water utilities and building services. Everything is done in-house at our UK facility, from initial concept through to final delivery.
Bespoke pump packages
Problems solved, not products pushed
Most booster set manufacturers start with a catalogue. We start with a conversation.
Our team works with design consultants, contractors and water utilities from the earliest stages of a project. When specifications get complex, we are often the first call.
We are independent, working with Grundfos, Lowara, Wilo, KSB, Sulzer, Flygt and others, selecting the right equipment for each application. And because we fabricate everything in-house, we can adapt. A manifold that needs to be 11mm longer is not a problem. This is what we do.

A century in water infrastructure
Pillinger name has been associated with water pumping equipment for almost 100 years. In 2026, we mark the centenary of the first Pillinger installation.

The Beginning of Automatic Pumping Systems
G.C. Pillinger & Company designed and patented the Bruston Pumping System, one of the UK's first automatic water pumping plants. The inaugural installation was completed in Princes Risborough.
KG Norman Founded
Ken Norman founded KG Norman as a motor rewind business operating from his garage. Over the following decades, the company expanded into motor and pump distribution.
Expansion of Services
Growing customer demand led to the expansion of motor repair and pump services across the South East.
Continued Growth
The business established a strong reputation within the water and building services sectors.
Incorporation & Jeff Norman appointed Director
K.G. Norman Limited was incorporated on 5 May 1998. During this period, Jeff Norman was appointed Director, representing the second generation of family leadership, and the business relocated from Bridgeview Works to larger premises on Purley Way to support continued growth.
Growth into manufacturing booster sets
Acquisition of G.C. Pillinger Pumping Division
KG Norman acquired the pumping division of G.C. Pillinger, bringing together two complementary businesses and retaining decades of specialist water industry expertise.
Rapid Expansion
The business expanded from a single unit to four units across the industrial estate, significantly increasing operational capacity.
Growth of the design team CAD
Chris Norman appointed Director
Chris Norman was appointed Director, marking the arrival of the third generation of family leadership.
Oliver Tite appointed Director
Oliver Tite was appointed Director, supporting the company's continued growth and strategic development.
South West office opens
Opened a regional office in Axminster, Devon, extending coverage and strengthening service capabilities across the South West.
Business Resilience
Successfully maintained operations and customer support during a challenging period, ensuring continuity of essential water and pumping services.
New Headquarters
Relocated to a purpose-built manufacturing facility in Merstham, Surrey. The site was subsequently purchased, providing long-term security and room for future growth.
Manufacturing investment
Significant investment in advanced manufacturing technologies, including laser cutting, automated welding and precision fabrication equipment.
South West Growth Programme
Expansion of the South West team and development plans for a larger regional facility in Axminster, Devon.
WashBoost launch
Celebrating 100 years since the founding of G.C. Pillinger. Launch of WashBoost and the continuation of a century-long commitment to engineering excellence.
If you can draw it, we can build it
Our Merstham headquarters brings design, fabrication and assembly under one roof. This is a working factory, not a sales office with a warehouse. Purpose-built and fully owned, giving us the confidence to invest in equipment most competitors cannot justify.

In-house engineering and CAD. We work from client specifications or develop layouts from scratch, producing full technical drawings before any metal is cut.

Laser cutting, pressing, welding and finishing. We use 316L stainless steel as standard and generate our own nitrogen on-site for cleaner cuts and reduced environmental impact.

Mechanical and electrical assembly on the factory floor. Pumps, valves, manifolds, control panels and instrumentation are fitted and wired as a complete package, ready for connection on site.

Every unit is pressure tested, electrically tested and inspected before dispatch. Full documentation and test certificates are provided as standard.
The best way to understand what we can do is to visit.
Come and see our design, fabrication and assembly teams in action.
The people behind the pumps
We are a team of designers, fabricators, installers and service technicians based across two UK locations: our headquarters and factory in Merstham, Surrey, and a regional office in Axminster, Devon.
When we acquired the Pillinger pumping division in 2003, we brought across experienced staff with decades of water industry knowledge. That expertise has been passed on and built upon. The people who design your system are the same people who answer your questions, and often the same people who trained the technicians installing it.

From Kew Gardens to The Ritz
Our water utility work includes projects for most of the UK water authorities and their associated partners, covering AMP programmes, WINEP and ongoing maintenance. We have been trusted to help develop technical specifications that set the standard for the sector.
In construction building services, we supply pump packages to some of the UK's most recognisable buildings and developments. Recent projects include Kew Gardens, The Ritz Hotel, and the prestigious Embassy Gardens development.
Testimonials
Here’s what our customers say.
We’ve worked with KGN Pillinger for years for our equipment supply, custom fabrication, and design assistance in tight spaces. Their office team makes project discussion seamless, and their maintenance support is incredibly smooth, handling urgent breakdowns with the speed you'd expect. A highly helpful partner we're glad to work with.”
Matt Long, Mechanical Director, GP Plumbing and Heating
“We’ve been consistently impressed with both the quality of the pumps and the level of service provided. The products are reliable, well-built, and backed by a responsive team that’s easy to work with. A dependable supplier we’re happy to recommend.”
Chris Bush, Associate Director, GDM Building Consultants Ltd
“KGN Pillinger have consistently delivered a high-quality, responsive service. Their team are knowledgeable, reliable, and proactive in resolving issues, making them a trusted partner on our projects. It’s always a pleasure working with them, and I would have no hesitation in recommending their services.”
Ian Jackson, Associate Public Health Engineer, Hotel and Hospitality Sector lead