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Bespoke pump packages

Problems solved, not products pushed

Most booster set manufacturers start with a catalogue. We start with a conversation.

Our team works with design consultants, contractors and water utilities from the earliest stages of a project. When specifications get complex, we are often the first call.

We are independent, working with Grundfos, Lowara, Wilo, KSB, Sulzer, Flygt and others, selecting the right equipment for each application. And because we fabricate everything in-house, we can adapt. A manifold that needs to be 11mm longer is not a problem. This is what we do.

problem solving

our history

A century in water infrastructure

Pillinger name has been associated with water pumping equipment for almost 100 years. In 2026, we mark the centenary of the first Pillinger installation.

original patent image

1926

The Beginning of Automatic Pumping Systems

G.C. Pillinger & Company designed and patented the Bruston Pumping System, one of the UK's first automatic water pumping plants. The inaugural installation was completed in Princes Risborough.

1967

KG Norman Founded

Ken Norman founded KG Norman as a motor rewind business operating from his garage. Over the following decades, the company expanded into motor and pump distribution.

1975

Expansion of Services

Growing customer demand led to the expansion of motor repair and pump services across the South East.

1996

Continued Growth

The business established a strong reputation within the water and building services sectors.

1998

Incorporation & Jeff Norman appointed Director

K.G. Norman Limited was incorporated on 5 May 1998. During this period, Jeff Norman was appointed Director, representing the second generation of family leadership, and the business relocated from Bridgeview Works to larger premises on Purley Way to support continued growth.

1999

Growth into manufacturing booster sets

2003

Acquisition of G.C. Pillinger Pumping Division

KG Norman acquired the pumping division of G.C. Pillinger, bringing together two complementary businesses and retaining decades of specialist water industry expertise.

2004 - 2008

Rapid Expansion

The business expanded from a single unit to four units across the industrial estate, significantly increasing operational capacity.

2012

Growth of the design team CAD

2013

Chris Norman appointed Director

Chris Norman was appointed Director, marking the arrival of the third generation of family leadership.

2017

Oliver Tite appointed Director

Oliver Tite was appointed Director, supporting the company's continued growth and strategic development.

2019

South West office opens

Opened a regional office in Axminster, Devon, extending coverage and strengthening service capabilities across the South West.

2020

Business Resilience

Successfully maintained operations and customer support during a challenging period, ensuring continuity of essential water and pumping services.

2021

New Headquarters

Relocated to a purpose-built manufacturing facility in Merstham, Surrey. The site was subsequently purchased, providing long-term security and room for future growth.

2023

Manufacturing investment

Significant investment in advanced manufacturing technologies, including laser cutting, automated welding and precision fabrication equipment.

2025

South West Growth Programme

Expansion of the South West team and development plans for a larger regional facility in Axminster, Devon.

2026

WashBoost launch

Celebrating 100 years since the founding of G.C. Pillinger. Launch of WashBoost and the continuation of a century-long commitment to engineering excellence.

Our manufacturing facility

If you can draw it, we can build it

Our Merstham headquarters brings design, fabrication and assembly under one roof. This is a working factory, not a sales office with a warehouse. Purpose-built and fully owned, giving us the confidence to invest in equipment most competitors cannot justify.

Design

Design

In-house engineering and CAD. We work from client specifications or develop layouts from scratch, producing full technical drawings before any metal is cut.

Fabrication

Fabrication

Laser cutting, pressing, welding and finishing. We use 316L stainless steel as standard and generate our own nitrogen on-site for cleaner cuts and reduced environmental impact.

Assembly

Assembly

Mechanical and electrical assembly on the factory floor. Pumps, valves, manifolds, control panels and instrumentation are fitted and wired as a complete package, ready for connection on site.

Testing

Testing

Every unit is pressure tested, electrically tested and inspected before dispatch. Full documentation and test certificates are provided as standard.

Meet the team

The people behind the pumps

We are a team of designers, fabricators, installers and service technicians based across two UK locations: our headquarters and factory in Merstham, Surrey, and a regional office in Axminster, Devon.

When we acquired the Pillinger pumping division in 2003, we brought across experienced staff with decades of water industry knowledge. That expertise has been passed on and built upon. The people who design your system are the same people who answer your questions, and often the same people who trained the technicians installing it.

The team behind the pumps

Sales Team
Richard Hitchens

Richard Hitchens

National Sales & Utilities Development Manager
Richard Sharp

Richard Sharp

Business Development Manager
Amanda Petty

Amanda Petty

Building Services Representative – Kent, Surrey and Essex
Matthew Gray

Matthew Gray

Building Services Representative – East Anglia and the Midlands
Linda Dawson

Linda Dawson

Building Services Representative – London and Sussex
Scott Feasey

Scott Feasey

Building Services Representative – Hampshire, Berkshire, Buckinghamshire, Oxfordshire, Hertfordshire and Wiltshire.
Ben Sinclair

Ben Sinclair

Building Services Representative - South West

Testimonials

Here’s what our customers say.

We’ve worked with KGN Pillinger for years for our equipment supply, custom fabrication, and design assistance in tight spaces. Their office team makes project discussion seamless, and their maintenance support is incredibly smooth, handling urgent breakdowns with the speed you'd expect. A highly helpful partner we're glad to work with.”

Matt Long, Mechanical Director, GP Plumbing and Heating

“We’ve been consistently impressed with both the quality of the pumps and the level of service provided. The products are reliable, well-built, and backed by a responsive team that’s easy to work with. A dependable supplier we’re happy to recommend.”

Chris Bush, Associate Director, GDM Building Consultants Ltd

“KGN Pillinger have consistently delivered a high-quality, responsive service. Their team are knowledgeable, reliable, and proactive in resolving issues, making them a trusted partner on our projects. It’s always a pleasure working with them, and I would have no hesitation in recommending their services.”

Ian Jackson, Associate Public Health Engineer, Hotel and Hospitality Sector lead